Refund policy

NO BULL$HIT. JUST CLEAR RULES.

If you are a consumer purchasing online in the European Union, you may withdraw from your purchase within 14 days from receiving your order, subject to applicable law.

To start a return, contact us at knowhowcustoms@gmail.com or use the return option available through your customer account.

After notifying us, send the item back within the required return period.

For standard change-of-mind returns, the customer is responsible for the direct cost of return shipping unless stated otherwise.

Returned items should be handled only as necessary to check their condition, fit and characteristics.

Refunds are issued to the original payment method. Where required by law, the refund also includes the cost of the least expensive standard delivery option offered for the original order.

We may wait to issue the refund until the returned item or proof of shipment has been received.

PERSONALISED ITEM$

Products made specifically to your individual instructions — including a requested name, alias or other personal customisation — may be excluded from the standard right of withdrawal where permitted by law.

This does not affect your rights if an item is faulty, damaged or not as described.

SOMETHING WRONG?

Wrong item, defect or production issue?

Contact knowhowcustoms@gmail.com with your order number and, where useful, photos of the problem.

We’ll sort it out.